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Privacy Policy
 

Renaissance Faire UK (the “Company”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use, and safeguard the information you provide to us and to assist you in making informed decisions when using our services.

For purposes of this Agreement:

  • “Site” refers to the Company’s website, which can be accessed at https://www.renaissancefaireuk.co.uk/

  • “Service” refers to the Company’s services accessed via the Site, which include the sale of tickets to events and other related services.

The terms “we,” “us,” and “our” refer to the Company.
“You” refers to you, as a user of our Site or our Service.

By accessing our Site or our Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

 

Information We Collect

Renaissance Faire UK collects two types of data: Non-Personal Information and Personal Information as outlined below:

1. Usage Data

We process information about your use of our website and services ("usage data"). This includes:

  • Browser types and versions

  • Operating system used

  • Referrer websites

  • Sub-websites visited

  • Date and time of access (timestamp)

  • Internet Protocol (IP) address

  • Internet Service Provider (ISP)

  • Geographical location

  • Page views and navigation paths

  • Timing and frequency of service use

  • Any similar data for diagnosing system issues or analysing trends

The source of this data is [e.g., Google Analytics], which helps us:

  • Optimise website content and advertisements

  • Ensure long-term viability of IT systems

  • Provide law enforcement with data in cases of cyber-attacks

2. Notification Data

This refers to data provided when subscribing to email notifications and/or newsletters.

  • To ensure consent, users receive a confirmation email (double opt-in).

  • Data collected includes email addresses, IP addresses, and timestamps to prevent misuse.

  • Users can unsubscribe at any time via the link in emails or by contacting us.

3. Enquiry and Correspondence Data

Collected through contact forms or emails, including:

  • Contact information (name, email, phone)

  • Employer and job title (if applicable)

  • Communication metadata

  • Messages exchanged

This data is stored to process enquiries, maintain relationships, and provide services.

4. Publication Data

Data you post for publication on our website (e.g., blog comments, reviews).

  • Such data will be processed as part of our services.

5. Transaction Data

We process data related to purchases, including:

  • Contact details

  • Payment details (via third-party services Ticket Tailor)

  • Transaction history

Payment data is shared with providers only as necessary for processing payments and refunds. Refer to their privacy policies for more details.

 

How We Use and Share Information

Personal Information

We do not sell or rent your personal information to third parties for marketing purposes. Your data may be shared with:

  • Vendors providing services on our behalf (e.g., email servers for communications).

Uses include:

  • Contacting you in response to enquiries

  • Sending newsletters or updates

  • Providing technical support

Non-Personal Information

We use non-personal data to:

  • Improve user experience

  • Track trends and site usage

This data may be shared with partners, advertisers, and other third parties.

 

Legal Basis for Processing Data

We may process personal data to:

  • Fulfil contractual obligations

  • Comply with legal requirements

  • Protect legitimate interests, such as preventing fraud or ensuring security

 

Retention and Deletion of Personal Data

Data will be retained only as long as necessary:

  • Email addresses: Minimum 12 months; maximum 5 years

  • Transaction data: Minimum retention as required by tax or legal obligations

Retention periods may vary based on user activity or legal requirements.

 

Your Data Protection Rights (GDPR and UK GDPR)

If you reside in the EEA or UK, your rights include:

  • Access, correct, update, or delete your personal data

  • Object to processing or request restrictions

  • Data portability

  • Withdraw consent for marketing communications

  • File a complaint with a data protection authority

To exercise your rights, email us at renaissance.faire.uk@gmail.com

 

Links to Other Websites

We are not responsible for the privacy practices of external websites linked from our site. Review their policies before proceeding.

 

Updates

This policy may change periodically. Material changes will be communicated 30 days prior to implementation.

 

Contact Us

Renaissance Faire UK is operated by Holy Sigil
For privacy-related questions, contact us at:
Email: renaissance.faire.uk@gmail.com
 

 

Last Updated: 19.11.2024


Data Protection Officer: Jamie Joberns-Dash.
For further assistance, contact our DPO at renaissance.faire.uk@gmail.com

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